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February 20, 2010

Digital Opportunities for Sustainability Leadership, Part 1

As people and brands begin their long term journey towards becoming truly sustainable, what are appropriate and effective ways to use digital to share data and engage stakeholders? Overall, even award winning brands are still over-spending efforts on static sustainability reports that are relatively useless to the digital generation. Below are some opportunities for agencies and brands willing to lead.

Last June, I attended the 2009 Sustainable Brands conference on behalf of a client. The experience talking with brands, sustainability consultancies and agencies confirmed two things:

1. While major brands are slowly making progress, most are embracing digital engagement and sustainability strategies in separate silos with different teams and different agencies.


2. While sustainability consultancies and marketing agencies are both serving clients, there is an opportunity for digital agencies to proactively develop platforms for engaging customers, employees and shareholders to accelerate the evolution towards sustainability.

These lessons got me interested why agencies weren't more aggressively exploring these opportunities. So after completing a major project with Nokia and Rihanna in November, I chose to leave my job as an Account Director at R/GA in London, spend the month of January in India, and move to the Bay Area to further explore opportunities to apply lessons of digital marketing to sustainability.

Social media's influence on sustainable brands is already well documented by sources such as the Gort Cloud, and I won't spend time here discussing that in depth. Instead, I will focus attention here on opportunities for digital agencies and brands to drastically improve the way they create digital experiences for their customers, shareholders and employees.

From Sustainability Reporting to Data Storytelling

Due to the nature of sustainability, most major brands have rightfully focused their energy on evaluating the social and environmental impact of their products and services. Particularly for manufacturers and distributors of physical goods, the vast majority of the improvements they can make are in the physical life cycles of their products. Therefore, the question from a digital perspective is: How can digital media engage stakeholders to share progress more dynamically, and also accelerate the momentum of those improvements for the company and its stakeholders?

As part of the 2009 Ceres/ACCA Sustainability Reporting Awards, which highlight best practices in reporting on sustainability issues by North American organizations, the General Electric pdf report won top prize for how it communicated the strategic alignment between their sustainability and overall business strategies. And Seventh Generation received a special award for making their report a flash based e-book with links and videos.

However, comparing these prize winning reports to even basic digital user experience expectations in 2010, the reality is that sustainability reporting is still extremely poor on interactivity and utility. In a joint research project by the Global Reporting Initiative and Radley Yeldar evaluating trends in online sustainability reporting, they were similarly unimpressed:

"Few companies are taking advantage of the more innovative uses of technology. No company in our survey used XBRL to tag data; none used Web 2.0 technologies to create engagement and dialogue with users of their primary report; and even where other online functionalities are being used, these tend to focus on 'design' rather than functionality."

There is a major opportunity for brands and leading digital agencies to make a step change that goes from simply reporting to long term dynamic storytelling. Instead of static pdfs and e-books with lots of photos and text designed to impress advocacy groups and shareholders, imagine amazing data visualizations of historical, current, and future projected social and environmental impact based on tangible, implicit data. Some early explorations of life cycle storytelling at the product level are Patagonia's Footprint Chronicles, and so many creative opportunities are yet to be explored. Also see TED International speaker and friend Manuel Lima's post on the subject of data visualization and sustainability.

The Need for a Strong Sustainability API

Beyond being product and brand specific, useful sustainability data eventually also needs to be intelligently shared through APIs that enable stakeholders to visualize, compare, and innovate on the data. In order to gain wisdom across products, companies and sectors, brands will need to become comfortable opening up their data, some of it proprietary, for customers and even competitors to build on and mash up effectively.

One of the most forward looking projects has been the GreenXchange project with Nike, Creative Commons and other partners, which opened up some of Nike's patents for innnovators to build on. I am curious to see what results are created out of the open innovation, but the long term strategy is spot on.

Similarly, some smart technologists have been working on open standards on environmental impact data to enable the kind of innovation we've seen in web 2.0 in the green economy. Walmart's efforts to create a Sustainability Index have major potential, and it would be great to see the UK retailers like Marks & Spencer build on their already strong leadership to formalize standard data sharing through an API.

According to Programmable Web's API Directory, for example, there are some noteworthy independent APIs such as the Carbon data measurement standards AMEE, Open Eco, and Carma. Of the three, the UK based AMEE, which stands for Avoiding Mass Extinctions Engine, seems the most aware of its potential role in driving innovative mashups for sustainable choices.

While independent organizations may be in a better position to gather and process data, sustainable brands and the agencies that serve then have an opportunity to be pro-active about leading or participating in these platforms, and will improve their brand reputation strongly by doing so.

In the second part of this series on Digital Opportunities for Sustainability Leadership, I will evaluate some of the best digital sustainability experiences that brands and agencies have produced to help people and communities to improve their life and buying choices, and live more sustainable lives.

Posted by Colin | Permalink | Comments ()

February 9, 2010

LoudSauce is a Changemakers WeMedia Finalist

We just found out that our social venture LoudSauce, a social way to buy ad space for your favorite causes, was selected as a finalist for Ashoka's WeMedia Changemakers Pitchit competition, which means I will be pitching on March 9-11th in Miami for a chance at $25,000 to start the social enterprise.

A little less than a year ago, during another yearly beginning of reflection, I engaged in an excercise to find a new name for the social venture I had been discussing over the past few years. In 48 hours, a group of professionals and amateurs alike suggested names for a "crowdfunded media buying service for social enterprises," and the name that emerged as the winner based on NameThis.com's algorithms, was LoudSauce (suggested by non other than a previous Nokia client and hip hop karaoke master Dan Goodall.

The excitement of the interest from friends and supporters was contagious, and we ended up applying to a few venture competitions including TechStars and Ycombinator, and found a developer in the Bay Area who was interested in joining as a co-founder. We were happily surprised to be invited by Paul Graham and the friendly Ycombinator team for a final round interview in April, which perfectly coincided with a trip back to the US from London for my 10 year Duke reunion.

After one of the most efficient 10 minutes of communication I've ever experienced, they handed us a check to cover our travel expenses, and later that night we eagerly awaited their decision. While the discussion during the interview had focused on the model - we showed an early prototype and were asked what kinds of causes would attract the most funding - the email from Paul gave us the main reason they chose not to invest.

He said they liked us and they liked our idea, but they felt that LoudSauce would be "open to criticism on the grounds that you were encouraging people to spend money on advertising instead of giving it directly to charities." He wrote that advertising is criticized heavily anyway, and that as a for profit, we could be accused of channeling dollars away from solving problems and into advertising for our own profit.

While we understood his point, we were frustrated because we hadn't discussed that during the conversation. The appropriate causes that will benefit from LoudSauce are not causes like disaster relief in Haiti, which are well publicized and well served (at least initially) by current funding channels. The right causes for LoudSauce will be those that groups of friends or networks think are under-exposed for certain target audiences (like the Atheist bus campaign in London). We're essentially developing the tool to automate what groups like MoveOn and Repower American have been using with their users already, so that the rest of us active citizens can fund ad campaigns that we think are worth focusing attention and investment towards.

For too long, many conscious people have understandably criticized advertising as largely trying to get us to buy more plastic stuff that we don't need. In many cities, some graffiti and murals seem to do a better job at providing a positive vision for communities than billboards and television. However, now it's time to leverage some of the talented designers and culture jammers of our generation, and put our money where are vision is.

Over the coming few weeks, I'll be working on my 10 minute pitch for the WeMedia PitchIt session in Miami. If you have ideas about how you think it can be the strongest, please do let me know. Thanks so much for your attention and your support.

Note: I've also posted this on the LoudSauce blog.

Posted by Colin | Permalink | Comments ()

February 8, 2010

"Choosing the Morning" in San Francisco

I woke up this morning at 6am to the sound of my Nokia N900 alarm, still searching for a sim card in this new old American land. While we were spending the last month in India between our most recent life in London and our new life in the Bay Area, we spent a week in a small coastal spot in the state of Kernataka called Gokarna.

While the rest of our month was filled with Mumbai chaotic excitement, motorcycles through Hampi boulders and temples, and family time in Kerala, our week in Gokarna was kind of like an extended New Years Day of resolutions and visions for 2010. We also spent time over four days practicing a morning ritual that will become a key part of our 2010 back in the United States.

When I reflected on the last few phases of my adult life since college, I saw that while I have been someone with strong vision and ideas for the future, my 7 years in Brooklyn and 3 years in London haven't seen much actual progress on putting finishing polish on any of ideas or creative work.

Especially during in my time at R/GA in London, I gave most of my waking energy to work and projects with clients and colleagues on the global Nokia Account. I don't regret the time I dedicated toward promoting the online & mobile launch event Rihanna Live for example, but at times it felt like I misplaced part of my soul at home.

There are words, music and images that I have been gathering on my journey over the last 10 years, stories that I feel compelled to share, applications that I want to create. And instead of pretending that I will work on these projects when I get home at night, with my head full of the inevitably chaotic day, I have decided that I will be keeping the clearest part of the day for myself and my priorities. I will be "choosing the morning."

So good morning to a great 2010 here in the Bay Area. Good afternoon to folks in London and good evening to those out in Mumbai and Singapore. I look forward to sharing some of these words and images and stories in the coming days and weeks and months. Now onto sit ups and push ups before breakfast.

Posted by Colin | Permalink | Comments ()